Renew your membership

This guide shows you how to renew your membership manually when auto-renew is turned off or when you’ve received a renewal reminder asking you to pay.

Who can do this: Any active member. If you’re a linked member of a family or household membership, see If you’re a linked household member. If your membership has lapsed, you can still renew it here within 14 days of the date it ended; after that, go to your organization’s join page to start fresh. A linked household member can renew a lapsed household membership whenever the organization lets household members renew. (Amended pre-merge 2026-10-09: this read “If your membership has lapsed, go to your organization’s join page to start fresh.”)

Before you start

If auto-renew is on, you don’t need to do anything — your card is charged automatically on the renewal date. This guide is for members with auto-renew off.
Have your payment card ready.

Steps

Go to your renewal page

Sign in to the member portal.
Select My membership in the navigation.
Select Renew now. (This button appears when your membership is within 90 days of its expiry date, or while a renewal payment is overdue. You can also use the “Renew now” link in your renewal reminder email.)

Review and accept updated terms (only if you’re asked)

If your organization has updated the membership terms or waiver for your level and asks members to re-accept, a banner appears on the renewal page and the payment button stays off until you accept. If you don’t see this banner, you have nothing to accept — go straight to paying.

On the banner, select Review and accept terms.
Read the updated terms.
Select Accept. The banner clears and the payment button turns on.

Pay and finish

Check the renewal total shown above the payment form. This is the amount you’ll be charged. If you’re the primary of a household whose level charges per additional member, it’s the household’s total: the level’s price plus the fee for each linked member who has accepted their place. If the page shows “Renewal is temporarily unavailable”, try again later.
Enter your card details.
Select Pay {amount}.
If your bank asks for extra verification, complete the step shown on screen. If it fails, enter your card details again.

If you’re a linked household member

If your membership is part of someone else’s family or household membership, what you see depends on your organization’s setting for the level:

Household members can’t renew (the default) — the renewal page shows the household notice with “Only the household primary can renew.” Ask the household primary to renew.
Household members can renew — the page is headed Renew the household membership. It shows “Renews the household membership for another year, from {date}.” (or quarter / month), the Renewal total, and “This is charged to the household’s saved card.” The primary’s default card is charged; you don’t enter or see any card details.

To renew the household membership:

Sign in, select My membership, then select Renew the household membership (or Renew household membership on the Household page).
Check the amount. On a per-member level it’s the household’s price plus the fee for each accepted additional member.
If a terms banner appears, accept the updated terms first (see above).
Select Renew for {amount}.

You’ll see “The household membership is renewed through {date}.” when it’s done, with a View my membership button. The renewal covers the whole household.

Verify

You’ll know it worked when a renewal confirmation appears, showing your new expiry date. A receipt goes to your email. If you were asked to accept updated terms first, the banner is gone and a new “Accepted policy” entry appears in your consent history.

Payments are not always instant. If your card has cleared but the payment is still completing, you’ll see a note that it is going through instead of the confirmation. Your membership extends when the payment completes, and your receipt is emailed then. Don’t pay again. If you’re unsure whether it completed, contact the organization rather than paying again.

If something goes wrong

The payment button is off and a banner asks you to review terms — your organization updated the terms for your level and needs you to accept them before renewing. Select Review and accept terms, read them, and select Accept; the payment button turns on.
Accepting shows an error that the policy changed — a newer version was published since the banner loaded. Refresh the page and try again; you’ll be asked to accept that newer version instead.
“Card declined” — try a different card or contact your bank. You can retry right away.
“You’re all set” — your membership is already current. No payment needed.
The page says your membership has lapsed — you can renew a lapsed membership here for up to 14 days after it ended. After that, renewal isn’t available; go to your organization’s sign-up page to rejoin. If you’re a linked household member and the organization lets household members renew, you can renew a lapsed household membership at any time. (Amended pre-merge 2026-10-09: this read “renewal is not available once the grace period ends. Go to your organization’s sign-up page to rejoin.”)

Linked household members renewing the household membership:

“The household’s saved card was declined. Ask the household primary to update it or to renew.” — nothing was charged. Ask the household primary.
“The household has no saved card to charge. Ask the household primary to renew.” — the primary needs to save a card or renew themselves.
“Only the household primary can renew.” — your organization doesn’t let household members renew this level (it may have just changed).
“The household renewal total has changed. Review the new amount and confirm again.” — the price or the household’s members changed since the page loaded. Nothing was charged. Check the new total and select Renew for {amount} again.
“The renewal payment is processing. The household membership is renewed as soon as it completes.” — the payment is going through. Don’t renew again.
“This membership can’t be renewed.” — the household membership has ended or its level has nothing to renew.
“Card payments aren’t set up for this organization yet. Ask the household primary to renew.” — nothing was charged.
“The payment processor is temporarily unavailable. Try again in a few minutes.” — select Try again; you can’t be charged twice.
“We couldn’t renew the household membership. Please try again.” — nothing was renewed; try again, or contact the organization if it keeps happening.