Convert your trial to a paid subscription

Add a payment method to turn your free trial into a paid subscription. Your organization then keeps working past day 14, with no gap. You can do this any time during your trial — it’s never a paywall.

Who can do this: Org owners. An admin with billing permission delegated to them can also subscribe. Admins with view-only billing access can see your usage but can’t subscribe.

Before you start

Have a credit or debit card ready. Card details go straight into Stripe’s secure form — they never pass through MapleGather’s servers.
Have your organization’s billing address to hand. We ask for it on the same page as your card, and we use it to work out any sales tax on your bill.
Every feature is available on every subscription. Your bill is based on your contact count. There are no plans or tiers to choose.

Steps

From the welcome screen, select Set up billing. You can also open /admin/admin-security/subscription at any time, or select the subscribe link in your trial banner.
Review the pricing summary. It shows your current contact count and your estimated monthly bill before tax. The estimate uses your real usage, so there are no surprises.

If you have a promo code, select Have a promo code?.
Type your code into the Promo code field.
Select Apply.

When the code is valid, the pricing summary updates to show your discounted price. If a code isn’t valid, you’ll see a note and the standard rate applies — you can still subscribe. You can have one active promo code at a time: applying a new code replaces any code already on your account — codes don’t stack. To learn more, see How promo codes and introductory discounts work.

Enter your billing address

This address decides which sales tax applies to your subscription. It is not your organization’s mailing address, and filling it in here doesn’t change that one.

Type your street address into Street address.
If you have a unit or suite number, type it into Apartment, suite, unit. You can leave this empty.
Type your city into City.
Choose your state from State. The list is the 50 US states and Washington, DC — if your organization is in a US territory, read the note below before you pick anything.
Type your ZIP code into ZIP code.

The country is set to the United States and can’t be changed — we only take subscriptions from US organizations right now.

If your organization is in a US territory, we can’t take your subscription yet. MapleGather is currently available to organizations with a billing address in the 50 US states or Washington, DC. The State list doesn’t include Puerto Rico, Guam, the US Virgin Islands, American Samoa or the Northern Mariana Islands, and there is no free-text option — so there is no address you can enter here that is both true and accepted. Please don’t pick a mainland state you aren’t in. Address verification rejects a territory ZIP code paired with a mainland state, so it wouldn’t get you through anyway, and the address you give us is the thing that tells us where we owe tax. You’ll also see this stated on the signup page before you start a trial. See Why am I being charged sales tax?.

Once all the required parts are filled in, the pricing summary updates with your estimated first bill: your subtotal, a line for each taxing authority that applies, and your total. If nothing applies, there’s no tax line at all and your total matches your subtotal. It’s an estimate — your first invoice is the amount that counts.

Enter your card and start

Enter your card details in the payment form. (This part is handled by Stripe’s secure form — your card details never pass through MapleGather.)

Select Start subscription. Your subscription activates right away and your organization stays fully available.
If you’d rather not continue now, select Cancel to return to where you were — your trial isn’t affected.

Verify

You’ll know it worked when you see a “Subscription active” confirmation and your subscription page shows your status as active with your next billing date. Your billing address appears on the same page, and your first invoice appears under Invoices once it’s issued.

If something goes wrong

Your card was declined — You’ll see the reason from your bank, and your organization stays on its trial (or in read-only if your trial already ended). Check your card details or try another card, then select Start subscription again. The address you typed is kept.
“We couldn’t verify this address — check the state and ZIP code.” — The address is complete but we couldn’t match it to a tax area. Check the state and ZIP code agree, correct them, and try again. Nothing was charged, your trial is untouched, and you don’t need to re-enter your card. One case this advice can’t fix: if your organization is in a US territory, there is no correct answer to give — the State list carries no territory entry, and pairing your real ZIP code with a mainland state is what produces this error in the first place. We can’t bill US territories yet, so there is nothing here you can correct; see the territory note under Enter your billing address above.
“We couldn’t calculate tax just now — please try again in a moment.” — Our tax service didn’t answer. Until it does, the figure on screen is your bill before tax and is labelled that way — it isn’t your total.
- If you see this while we’re working out your estimate — that is, before you select Start subscription — nothing has been charged and nothing has been set up. Select Try again in a moment.
- If you see it after you select Start subscription, that attempt didn’t take a payment and didn’t set anything up: we check tax before we create anything. Select Try again in a moment. One thing this message can’t tell you: you may have been shown “We may have taken payment — your subscription isn’t switched on yet” or “We couldn’t complete this — and we can’t confirm whether a payment was taken” at some point — in this visit, an earlier visit, or another tab. If so, that message still stands, and nothing here cancels it. You’re most likely to see the two together if you open MapleGather in a new tab or a new browser session, where the earlier message is gone. In that case check your card statement. MapleGather’s team was alerted automatically about that earlier attempt and will contact you, so you don’t need to keep trying.
“We may have taken payment — your subscription isn’t switched on yet” — Your subscription was created and your first bill was finalized, so a payment may already have gone through. Our payment processor turned automatic sales tax off on it, which is why it isn’t switched on. You can select Try again once more in a few minutes — while your subscription is still there, that won’t take a second payment. Check your card statement rather than assuming nothing moved. MapleGather’s team is alerted automatically when this happens and will contact you to finish setting it up — the message says “We’ve been alerted and will contact you to finish setting it up.” If you stay on the page, your card details and address are kept, so there’s nothing to re-enter and Try again is right there. If you’ve left the page and come back, your card isn’t kept, so there’s no Try again button: the form is waiting for you instead, and starting again means entering your card once more. We can’t promise that starting again from a fresh form won’t take a payment, so you may prefer to wait for us to contact you.
“We couldn’t complete this — and we can’t confirm whether a payment was taken” — Something failed partway through and we can’t tell from here whether your card was charged or whether a subscription was started. The message names what we know: either “Something failed between us and our payment processor while setting up your subscription” or “Setting up your subscription failed partway through”. Either way, MapleGather’s team is alerted automatically and will contact you. If you stay on the page, your card and address are kept and Try again is there — but we can’t promise that trying again won’t take a payment. If you’ve left the page and come back, they aren’t kept — you’d be entering your card again — which is another reason to check your card statement and wait for us to contact you first.
“Our pricing setup with our payment processor didn’t pass its check, so we didn’t start your subscription and no payment was taken.” — Something is wrong with MapleGather’s pricing setup at the processor. Nothing was set up and nothing was charged. Trying again won’t help, so there’s no Try again button. MapleGather’s team is alerted automatically and will contact you.
“We couldn’t verify your promo code with our payment processor, so we didn’t start your subscription and no payment was taken.” — Nothing was set up and nothing was charged. There’s no Try again button. MapleGather’s team is alerted automatically and will contact you.
“Our payment processor reported a subscription status for your organization that we don’t recognise, so we stopped before creating anything and no payment was taken.” — We stopped before setting anything up, so nothing was charged. There’s no Try again button. MapleGather’s team is alerted automatically and will contact you.
“We couldn’t read the full list of subscriptions our payment processor holds for your organization, so we stopped before creating anything and no payment was taken.” — We couldn’t see every subscription the processor holds for your organization, so we stopped before setting anything up, and nothing was charged. Trying again won’t change that, so there’s no Try again button. MapleGather’s team is alerted automatically and will contact you.
“We couldn’t finish checking your billing with our payment processor, so we didn’t start your subscription and no payment was taken. Try again in a few minutes.” — We couldn’t reach the payment processor before setting anything up, so nothing was charged. Your card and address are still on the page. Select Try again in a few minutes.
“We tried to switch automatic sales tax back on for your existing subscription, and our payment processor left it off, so we couldn’t switch your subscription on.” — Your organization already had a subscription with our payment processor, and the processor kept automatic sales tax switched off on it, so we couldn’t switch your access on. Trying again won’t help, so there’s no Try again button. MapleGather’s team is alerted automatically and will contact you.
“We created your subscription, but our payment processor turned automatic sales tax off on it, so we couldn’t switch it on. No payment was taken.” — The processor switched automatic sales tax off on the new subscription, and no payment was taken. Trying again won’t help, so there’s no Try again button. MapleGather’s team is alerted automatically and will contact you.
“Your subscription is already set up with our payment processor, but automatic sales tax is switched off on it, so we can’t switch your access on.” — We found an existing subscription for your organization at our payment processor, and automatic sales tax is off on it. Trying again won’t help. MapleGather’s team is alerted automatically and will contact you.
“Your earlier cancellation didn’t reach our payment processor, so your subscription there stayed live and billing continued.” — If you cancelled before and are subscribing again, your earlier cancellation never took effect at the processor, so you kept being billed. There’s nothing to pay here and nothing to retry. MapleGather’s team is alerted automatically and will contact you to put this right.
“Your organization already has a subscription with our payment processor, but …” — The message names why we can’t switch that subscription back on automatically: no paid billing period covers today, our billing records haven’t caught up with the processor yet, or the processor doesn’t show the subscription as active. There’s nothing to pay here and nothing to retry. MapleGather’s team is alerted automatically and will contact you.
“Our payment processor holds more than one live subscription for your organization …” or “Our payment processor holds a subscription on your billing account that we can’t confirm belongs to your organization …” — We can’t tell which subscription is yours, so we can’t use one. There’s nothing for you to pay, and paying wouldn’t clear it. MapleGather’s team is alerted automatically and will contact you.
Your promo code wasn’t applied — See Your promo code wasn’t applied. Your subscription still works, at the standard rate.
You will not be asked to sign in again during this flow. Adding a payment method does not require a more recent sign-in, so there is no “Confirm it’s you” step here. (Cancelling a subscription is the one billing action that does.)
“Your subscription is already active” — Your organization is already subscribed, so there’s nothing more to do. Use the button on the message to view your usage. If you saw one of the two payment messages above earlier in this session, the note about your card statement still stands and stays on screen — this message tells you your subscription is on now, not what happened to that earlier attempt. MapleGather’s team was alerted about that attempt and will contact you.
“You already have a subscription — there’s an outstanding invoice to pay.” — A payment failed earlier. Starting a second subscription won’t fix it. Select Pay the outstanding invoice to settle it, which restores your account. See Your subscription is past due.
“Your subscription has an unpaid invoice, but we couldn’t load it here just now. Reload the page in a few minutes to open it and pay it.” — Your organization owes on its existing subscription, but the invoice didn’t load on this page. Reload the page in a few minutes; the invoice and its payment link should then appear.
“Your subscription has an unpaid charge with our payment processor, but its invoice isn’t in our records yet, so we can’t show a link to pay it here.” — Your organization owes on its existing subscription, but the invoice hasn’t reached MapleGather’s records yet, so there’s no payment link on this page. Reloading won’t change that. Don’t start a second subscription.