Sign-in link not arriving
You’re waiting for a sign-in email that hasn’t arrived. In this version MapleGather sends no member sign-in emails, so the email will not arrive however long you wait, and nothing about your account or your spam settings causes this.
What’s happening
Section titled “What’s happening”Member email sign-in isn’t available yet:
- On a live MapleGather site, the sign-in page shows the notice “Email sign-in isn’t available yet — it’s coming in an update.” in place of the email form, so there is no Send sign-in link button to select.
- On a test or preview site that still shows the email form, selecting Send sign-in link shows the Check your email screen, but no email is sent and no sign-in link is created. The confirmation’s wording does not mean an email went out.
Checking your spam or junk folder, waiting longer, re-entering your address or selecting Send sign-in link again does not change this.
If you see a rate-limit warning first
Section titled “If you see a rate-limit warning first”If “Requests are temporarily limited. Please wait and try again.” appears, you sent several requests in a short time. It does not mean an email was sent; no sign-in email is sent in this version either way.
How to fix it
Section titled “How to fix it”There is no fix on your side, because no email is sent.
- Admins and board members: select Sign in with a password on the sign-in page instead.
- Members: there is no way to sign in by email in this version, and Sign in with a password accepts admin and board accounts only, so a member account can’t sign in from the sign-in page yet.
If that didn’t work
Section titled “If that didn’t work”- “Sign in with a password” refuses your account — your account is a member account, which that lane does not accept. Member sign-in isn’t available yet.
- You’re an admin and the password button shows “Password sign-in isn’t available yet — it’s coming in an update.” — this site has no sign-in service set up, so neither lane can sign you in on it.