Request a refund as a member

This guide shows you how to submit a refund request for a payment in your billing history. Your request goes to the org’s admin team for review.

Who can do this: Any member, for their own payments.

Before you start

• You can request a refund within your org’s refund window — by default, 30 days from the payment date.
• After you submit your request, the admin reviews it and either approves or denies it. Approvals are processed immediately; you’ll receive a refund receipt.

Steps

1. Sign in to the member portal and go to My account, then select Billing.
2. In the Recent payments section, select the payment you’d like a refund for.
3. On the payment detail page, select Request refund.
4. In the Why are you requesting a refund? field, select a reason from the list.
5. If you want a partial refund, enter the amount in the Partial amount field. Leave it blank to request the full amount.
6. Add any relevant details in the Tell us more field (optional).
7. If the charge was placed by an admin without your authorization, check I did not authorize this charge. This flags your request as high-priority.
8. Select Submit request.

Verify

After submitting, you’ll see Request pending next to the payment in your billing history. You’ll receive an email when the admin makes a decision.

If something goes wrong

• “Request refund” is greyed out — the payment is past the refund window. Select Contact support below the button to reach out to your org’s admin for a case-by-case review.
• “You can request up to $X” — the amount you entered is more than the refundable balance. Adjust the amount or clear the field to request the full refundable amount.
• Your request was denied — see Member refund request denied.

Related

• View and manage your billing portal
• Member refund request denied
• How invoices, receipts, and payments relate