A direct link to a member's profile shows 'Member not in directory'
You opened a saved link to a member’s directory profile and see “Member not in directory” instead of their profile.
What’s happening
Section titled “What’s happening”A direct link to a member’s profile shows “Member not in directory” when the member is no longer visible in the directory. This happens when:
- The member has opted out of the directory since the link was saved or shared.
- The member’s account has been archived.
- The member’s effective status changed in a way that makes them ineligible (for example, their membership lapsed and the directory doesn’t include lapsed members).
MapleGather shows the same message in all of these cases — regardless of the reason — so that the directory doesn’t reveal whether someone has an account when they’ve chosen not to be visible.
How to fix it
Section titled “How to fix it”- Search the directory for the member’s name to see if they appear under a different URL.
- If they don’t appear in the directory, they may have opted out or their membership may have changed.
- If you’re an admin and need to contact this member, find them in the Members list in the admin area — their record is separate from their directory visibility.
If that didn’t work
Section titled “If that didn’t work”If you’re an admin and need to confirm a specific member’s directory status, use the admin-mode directory preview. See Preview the directory in admin mode for instructions. In admin mode, opted-out members appear with a “Hidden from public” badge.