View and manage member consent history

This guide shows you how to see a member’s current email preferences and their full consent history, update their preferences on their behalf, and configure your org’s double opt-in policy.

Who can do this: Admins who can view member consent history (for viewing) and admins who can update consent on a member’s behalf (for updating). Configuring the opt-in policy requires an additional email policy permission.

Before you start

Consent history is append-only — records are never deleted, even for archived members.
When you update a member’s preferences on their behalf, MapleGather records the change in the consent history with your name attached.
If you add a member manually, no consent row is written by default. You can record consent on their behalf using the Record consent on behalf button, but you must confirm you have evidence of their consent first.

Steps

Go to Members and open the member’s record.
Select the Email preferences tab.
The top panel shows the member’s current opt-in state for each email category.
The Consent history table below shows every consent event in reverse chronological order — including what changed, the source (self-service, email link, admin update), and, for admin-initiated changes, which admin made the change.
To narrow the history, use the Filter by event or Filter by category dropdowns above the table.

Update a member’s preferences on their behalf

On the member’s Email preferences tab, toggle the categories you want to change.
Select Save.
In the confirmation dialog, choose a source from the Reason for change list — for example, “Recorded via support call” or “Member verbally confirmed.” This is required.
Optionally add a note in the Additional notes field.
Select Save changes.

Open the Email preferences tab for a member who has no consent history.
Select Record consent on behalf.
In the dialog, check I confirm I have evidence of consent.
Select Record consent.

Configure double opt-in (org-wide setting)

Go to Settings > Email > Opt-in policy (or search “opt-in” in the settings search).
In the Default opt-in policy by signup source table, toggle Double opt-in on or off for each source — for example, Newsletter signup or Member application.
In the Confirmation email settings section, set how many days the confirmation link stays active (the default is 7 days).
Select Save changes for each section you change.

Verify

After updating a member’s preferences, a “Preferences updated for [member name]” message appears and the consent history table immediately shows a new row with your name in the Actor column.

After saving the opt-in policy, a “Opt-in policy updated” message confirms the change.

If something goes wrong

“Could not update — try again” — a temporary error occurred. Try again. If the problem continues, contact MapleGather support.
The Email preferences tab is missing — your role may not include permission to view member consent history. Ask your organization’s primary admin.