SSL certificate renewal failure notice
You’re looking for a certificate renewal error on the Domains & SSL page, or you were told your certificate didn’t renew.
What’s happening
Section titled “What’s happening”The Domains & SSL page doesn’t show certificate status of any kind, so it never shows a renewal error. Its Your site address card reads: “Your site address is the one you chose when you created your organization.” and “This page doesn’t show that address or the status of its HTTPS certificate, because no source for either is available here. There are no certificate settings to change.”
MapleGather doesn’t send an email or an admin notification about certificate renewals either. If automatic renewal ever fails, MapleGather’s platform team is alerted once certificate monitoring is switched on, and an admin notice will be added when custom domains for organizations go live.
How to fix it
Section titled “How to fix it”There’s no setting in MapleGather that renews the certificate for your site address, so there is nothing to change in MapleGather.
- Open your site address in your browser and look at the address bar. A padlock (or no “Not Secure” warning) means the browser got a valid certificate.
- If the browser shows “Not Secure”, see Site shows “Not Secure”.
If that didn’t work
Section titled “If that didn’t work”A message that asks you to renew or reconfigure the certificate for your MapleGather site address didn’t come from a setting you can act on — there is none.