Broadcast email statuses reference

This page describes every status a broadcast can have and what each one means for your members and your organization.

Broadcast lifecycle statuses

Status	Badge color	What it means	Can it change?
Draft	Gray	The broadcast has been saved but not sent. No emails have been dispatched.	→ Queued when sent
Queued	Blue	The broadcast is scheduled to send and waiting for the dispatch pipeline. No emails have been dispatched yet.	→ Sending, or → Cancelled if you cancel
Sending	Blue (animated)	The broadcast is actively dispatching to your members. Some emails may have already been delivered.	→ Sent, Partial, or Cancelled
Sent	Green	All emails in this broadcast were dispatched successfully.	No further changes
Partial	Amber	Dispatching stopped before all emails were sent — for example, because the broadcast was cancelled mid-send. Some members received the email; others did not.	No further changes
Cancelled	Red	An admin cancelled the broadcast before it finished sending. If it was cancelled while sending, some emails may have been dispatched. See the per-recipient log for details.	No further changes
Failed	Red	The broadcast ended without emailing anyone. The send-detail page names why: Broadcast failed — no message was accepted (MapleGather’s email provider accepted none of the messages it attempted — each was refused or its call failed); Broadcast failed before it emailed anyone (an error in MapleGather stopped it before the email provider accepted any of its messages); Broadcast not sent — its segment has an exclusion email can’t check (the segment leaves people out by membership or event registration — remove that exclusion); Broadcast not sent — its audience couldn’t be worked out (the members it was addressed to couldn’t be worked out — create a new broadcast, and if it used a segment, first check that the segment still exists and opens); Reminder not sent — its template was taken out of use (a catch-up renewal reminder whose email template was archived or set back to draft before it went out — once the template is active again, send the catch-up reminder again); or Broadcast failed when no reason was recorded, or for a reason the page doesn’t recognize. A failed broadcast can’t be resent — create a new broadcast. If the page says “Add your organization’s postal address to send marketing email”, the broadcast started after your organization’s postal address was removed and nobody was emailed — add the address, then send again.	No further changes

Per-recipient delivery statuses

These statuses appear in the recipients table on the send-detail page, one per member.

Status	What it means
Delivered	The email reached the member’s mail server. (Delivery to their actual inbox isn’t confirmed — that depends on the member’s spam filters.)
Bounced	The email couldn’t be delivered. The Bounce reason column gives more detail.
Pending	The email is in transit. This resolves to Delivered or Bounced within a few hours.
Suppressed	The member was excluded from this send because they had opted out of the relevant email category before the broadcast dispatched.

Cancellation reason codes

When you cancel a broadcast, MapleGather records the reason you choose. These are the options:

Reason code	Label shown
`content_error`	Mistake in content
`wrong_audience`	Wrong segment
`typo`	Typo
`regulatory`	Regulatory / consent issue
`other`	Other